Wholesale Day FAQs
1. How does the shipping work for Wholesale Day?
The idea behind Wholesale Day is to "buy now, ship later". All orders will be shipped on or before December 14th, unless you tell us differently. Please communicate your preferences in the "Order Special Instructions" box at checkout.
For example, if you want your order received by Thanksgiving, tell us, however we must receive your order no later than November 15th. If you want it shipped after December 14th, tell us that, too. We are happy to accommodate your requests.
Please note: if we receive your order during our Wholesale Day sale, and you want it shipped immediately, please be sure to let us know. Otherwise, it will be shipped by December 14th.
2. What is the deadline for Thanksgiving orders?
We would need your complete order by Sunday, November 15th. Please indicate in the "Order Special Instructions" box at checkout that you would like the order received by Thanksgiving.
3. How do I ship to multiple addresses?
You’ll need to submit one order for each shipping address. For example, you'll submit one order to ship to Aunt Sue in Colorado, then another to ship to your best friend Betty in Michigan. This way, we have a tracking number for each order, and we can track every shipment. If you have several addresses to ship to, let us know and we can help with entering all of that.
If you would like to include a card with your order, please indicate that in the "Order Special Instructions" box at checkout.
4. Why is it called Wholesale Day, when the sale lasts longer than a day?
Wholesale Day started out as a one day annual sale over thirty years ago. Over time, it grew into a three days, however we kept the name since it was familiar to our customers. This year, we've extended it from three days to four weeks! To us, it's all Wholesale Day, an annual celebration of fun!
5. Can I include a card with my order?
Yes, absolutely! As you're checking out, look for the box that says, "Order Special Instructions". Just type your message there and a card will be sent with your order. It's a small "Mrs. Mason's Co." card that arrives in a cute little envelope.
6. Can I mix flavors in a case to get the case discount?
Absolutely! We will manually credit an additional 5% on the “case quantity” after your order has been submitted. For example, let’s say you order a total of 14 half pound boxes in mixed varieties. There are 12 half pound boxes to a case, so we will issue a 5% credit on the first 12 boxes, and you would pay the full Wholesale Day price or retail price on the remaining two boxes.
7. If I buy 12 boxes and ship to 12 different addresses, would I get a case discount?
Unfortunately, no. The case discount applies to the number of boxes being shipped to a single address. Multiple addresses would constitute multiple orders, one order per shipping address, so the case discount would not apply in this scenario.
8. Can I pickup my order somewhere?
Unfortunately, not at this time. Since we have closed our store, there is no central location for pick up. All orders must be shipped or delivered. However, an order of $75 or more gives you FREE shipping or FREE local delivery. Otherwise, delivery is $10 within a 10 mile radius of Royal Oak.
9. Can I specify what kind(s) of crumble I want?
You may and we’ll make every effort to satisfy your request. However we cannot guarantee that's what we'll be shipping, since crumbles are based on availability. Please enter your desired flavor(s) in the "Order Special Instructions" box at checkout. If you make a request for a specific variety and we cannot fulfill it, we'll try to make a "like" substitution.
10. What's the scoop with Special Orders?
Special Order varieties are available in minimum batches of 1-1/2 lbs. or 3 lbs. You will be purchasing the entire batch. For example, if you want 4 one-pound boxes and 2 half-pound boxes, you would need a total of 5 pounds. To fulfil this, we would make 2 three-pound batches yielding 6 pounds. The 5 pounds you've requested will be packaged accordingly and you will be charged the bulk price of $47.95/lb. the remaining pound, which will come to you in a Ziploc bag.
Special Order varieties are not on sale for Wholesale Day.
11. May I call or email my order in?
Yes, of course!
Call: 248-660-0675. You will get our voice mail, so please leave your name and phone number and feel free to leave your complete order, if you want. We will call you back within 48 hours to confirm the order and obtain your credit card info at that time. Please expect a call from the "248" area code.
Email: info@mrsmasons.com. Feel free to email your order to us. Please DO NOT EMAIL CREDIT CARD information, because email is not considered secure. We will call you within 48 hours to confirm your order and obtain your credit card information at that time.
12. I'd rather not pay online. Can I mail a check to you?
Yes, of course!
Checks or money orders should be payable to: Mrs. Mason's Co., PO Box 760474, Lathrup Village, MI 48076. We will call you to let you know we have received your payment. There is a $35 charge for returned checks.
13. Are all of the products gluten free?
Almost all of our products are gluten free, with one exception, Dee Dee's Blend. Dee Dee's Blend Brittle and Dee Dee's Blend Brittle Bonbons contain pretzels, so they contain gluten. All other varieties of brittle and brittle bonbons are totally gluten free.
14. How long will the candy stay fresh? Will it be good through the holidays?
Yes! All of the products are made fresh and will be good through the holidays. Please note that any variety with a dried fruit will begin to soften over time. This is normal, so the brittle is still fresh, and the softening is one of the characteristics our customers love about our brittles. Remember to keep them well sealed and away from heat.
15. I have a nut allergy. Is it safe to eat your candies?
We have 3 varieties of brittle and 5 varieties brittle bonbons that do not contain nuts. The brittles are Best Friends, Chocolate Covered Cherry, and Dee Dee's Blend. The brittle bonbons are the same varieties, in addition to Dark Coffee and Chocolate Buttermint brittle bonbons or brittle by Special Order. Please know our products are made in a cross-contaminated kitchen, and as conscientious as we are, we do not recommend them for anyone with a severe nut allergy.
16. Are all of your nuts roasted?
The only nuts that we use that are NOT roasted are pecans and natural sliced almonds. All others are roasted in either peanut, soybean or cottonseed oil.
17. Do you have any sugar free varieties?
Not yet. We've tried several sugar substitutes and we just haven't been able to replicate the taste and texture.
18. Is the Mrs. Mason’s Co. store open?
We closed our Royal Oak store in May of 2023. We are operating purely as a seasonal online business at this time.
19. Can the brittles and bonbons be refrigerated or frozen?
Yes, both! We did not conduct shelf-life tests for refrigerated or frozen candy, however we can tell you that both the brittles and brittle bonbons will stay fresher longer, if refrigerated or frozen. And, they’re delicious frozen! The brittles do not get rock hard and you can actually bite into them when they’re frozen!
20. Why didn’t I get something in the mail for Wholesale Day?
In an effort to keep our costs down, email is our preferred method for being in communication with our customers. To ensure we have current and accurate contact information for you, please check your account be sure we have both your correct email and physical mailing address.
